Frequently Asked Questions
WHEN DOES THE GAME START?
Jackals home games have the following start times:
Monday thourgh Saturday: 7:05 p.m.
Sunday: 4:05 p.m.
WHEN DO THE DOORS OPEN?
Doors open an hour before each game.
DOES MY CHILD NEED A TICKET?
Children age 2 and under require a $3 lap ticket which can be purchased at the First Arena Box Office.
CAN I BRING MY CAMERA TO A JACKALS GAME?
Yes. Fans are welcome to take as many pictures as they like. After each Sunday home game, fans can skate on the ice with the Jackals and take pictures with their favorite players.
I RECEIVED A CERTIFICATE FOR A JACKALS GAME. HOW DO I REDEEM IT?
You may bring your gift certificate to the First Arena Box Office and exchange it for your seat. Only originals will be accepted and we suggest redeeming the certificate 48 hours prior to game time.
HOW MANY PEOPLE DO I NEED TO PURCHASE GROUP TICKETS?
A minimum of 10 people is required to qualify for the group rate. Contact the Elmira Jackals group sales department at (607) 734-7825 to inquire about rates, policies, and benefits.
HOW CAN I SING THE NATIONAL ANTHEM AT A JACKALS GAME?
Please call Justin or Michael Karpowich at (607) 734-7825.
IS THERE AN ATM AT FIRST ARENA?
There is an ATM located on the main concourse just outside of SplitRock Brewing Company.
CAN I KEEP A PUCK?
Fans are invited to keep pucks that make their way into the stands. Please be aware of pucks and other objects that may leave the ice and enter the seating area.
CAN I LISTEN TO GAMES ON THE RADIO?
All preseason, regular season, and postseason games are available live on WGMM 98.7 FM and online at http://www.987gemfm.com/. Additionally, you may listen to or watch the games live by clicking on the "listen live" and "watch live" links on JackalsHockey.com.